Job Description

Job Description

Job Description

Are you a college junior or senior ready to tackle real customer support challenges and technical projects this Summer 2026?

At Naviant , our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.

We’re looking for future Customer Solutions Engineers to join our 2026 Paid Summer Internship. This 11-week program is designed for students who thrive in a collaborative, remote environment, enjoy problem-solving, and are eager to explore customer support processes, automation solutions, and digital tools. As an intern, you’ll gain hands-on experience providing technical support, collaborating with customers and internal teams, and contributing to technical and operational projects.

Schedule : Fully remote, Monday - Thursday, 9:00 AM - 2:00 PM CST, from May 25 to August 7, 2026. Performance Objectives – What You Will Accomplish
First Week: Orientation & Team Integration

• Complete HR onboarding and administrative tasks

• Meet your mentor, team members, and cross-functional colleagues

• Learn about Naviant’s culture, processes, and workflows

Phase 1: Technology Foundations

• Gain foundational knowledge of Naviant’s technology solutions, including Hyland OnBase, ABBYY FlexiCapture/Vantage, and UiPath

• Learn support processes, documentation practices, and system navigation

• Participate in exercises and shadowing to build confidence in troubleshooting and customer support

Phase 2: Shadowing Live Cases

• Observe and assist with live customer support cases, ticket tracking, and documentation

• Gain hands-on experience on real cases, contributing to automated, scalable solution design with responsibilities progressing from observation to active participation

• Attend cross-departmental meetings to understand workflows, collaboration, and escalation processes

Phase 3: Capstone & Presentation

• Participate in a capstone project or presentation summarizing your internship experience

• Highlight contributions to technical solutions, process improvements, and support tasks

• Share insights, lessons learned, and recommendations for enhancing customer support

Throughout the Internship

• Build strong relationships with internal teams, vendors, and customers

• Continuously apply problem-solving, analytical thinking, and technical skills

• Take initiative, ask questions, and propose ideas for process and technical improvements

• Maintain engagement, productivity, and professionalism in a remote-work environment

Competencies – Key Skills & Experience We're Looking For

Customer Service & Support Orientation
You have a strong foundation in customer service, with experience in customer-facing roles. You can understand customer needs, respond professionally, and maintain a positive, solutions-focused attitude in every interaction.

Technical Curiosity & Enthusiasm
You bring hands-on experience and a genuine interest in technology, automation, RPA, ECM, or cloud platforms. You are eager to learn new tools, troubleshoot systems, and design solutions that drive efficiency and customer success.

Communication & Interpersonal Skills
You communicate clearly and professionally, both verbally and in writing. You are comfortable collaborating across teams, asking questions, sharing information, and documenting processes to ensure alignment and knowledge transfer.

Digital Organization & Efficiency
You are skilled at managing information digitally, maintaining organized records, and using technical tools effectively. You can multitask efficiently and remain focused and productive in a remote work environment.

Analytical Thinking & Problem-Solving
You demonstrate a solution-oriented mindset and strong critical thinking skills. You can interpret ambiguity, identify opportunities for improvement, and make well-reasoned decisions that contribute to effective outcomes.

Initiative, Adaptability, & Continuous Learning
You are self-motivated, coachable, and proactive. You are comfortable navigating change, thinking creatively, and implementing innovative solutions while continuously learning and growing your skills.

Curious, motivated, and ready to grow in tech and customer engagement? Apply today and jumpstart your future with Naviant’s 2026 Summer Internship!

Employees must reside in the U.S. and be authorized to work in the U.S.
Sponsorship is not provided.

Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce.
E-Verify Notice

Job Tags

Summer work, Internship, Remote work

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