Job Description

POSITION OVERVIEW

We are seeking a highly skilled Senior Service Engineer to lead advanced troubleshooting, repair, and maintenance of CNC milling and turning machines at customer sites. This senior-level role requires deep expertise in both mechanical and electrical systems, including CNC controls, along with the ability to mentor junior technicians and support continuous improvement initiatives.

The ideal candidate is a self-driven problem solver with extensive field experience, strong communication skills, and a commitment to delivering exceptional service and technical leadership.

BENEFITS

• Long history of stability and growth
• Competitive compensation
• Medical, 401(k), vacation, sick time, holiday pay, and tuition assistance

RESPONSIBILITIES

Mechanical

• Lead complex diagnostics and repairs on CNC milling and turning machines
• Perform advanced repairs on automatic tool changers, pallet systems, spindles, and turret mechanisms
• Execute precision replacements and alignments of ball screws and axis support bearings
• Diagnose and repair hydraulic and pneumatic systems with minimal supervision
• Interpret mechanical drawings and part prints to support accurate repairs and guide junior staff

Electrical

• Troubleshoot advanced electrical and electronic systems, including CNC controls
• Interpret ladder logic and wiring diagrams to diagnose system issues
• Use diagnostic tools such as digital multimeters, oscilloscopes, and phase checkers
• Program and repair CNC control systems (Fanuc experience required; other systems a plus)
• Support installation and commissioning of new CNC equipment

Customer Interaction

• Act as a senior technical point of contact for escalated service issues
• Provide consultative support and basic preventive maintenance training to customers
• Build strong client relationships through clear communication and service excellence
• Ensure high levels of customer satisfaction through timely, high-quality service

Leadership & Mentorship

• Mentor and support junior technicians through training and hands-on guidance
• Assist with technical documentation, service bulletins, and process improvements
• Contribute to service strategy and product reliability initiatives
• Lead by example in professionalism, accountability, and customer engagement
• Maintain strict adherence to safety standards and promote a culture of safety

REQUIRED QUALIFICATIONS & SKILLS

• 7+ years of CNC field service experience
• Expert-level knowledge of CNC platforms and controls
• Experience mentoring technicians or leading service projects
• Strong verbal and written communication skills
• Proficiency in Microsoft Office and service reporting tools
• Ability to work independently and manage time effectively
• Advanced mechanical and electrical troubleshooting skills
• Ability to read and interpret mechanical drawings, ladder diagrams, and wiring schematics
• Proficiency with diagnostic instruments and electrical testing tools

TRAVEL

• Regular travel to customer sites across the U.S.
• Occasional overnight travel for projects or support needs

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 lbs
• Ability to bend, twist, crawl, and climb ladders up to 8 feet
• Valid driver’s license and reliable transportation required

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