Field Services Engineer Job at Auxo Talent, Chicago, IL

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  • Auxo Talent
  • Chicago, IL

Job Description

Our client is seeking an experienced Field Service Engineer to join their growing technical team. This is an exciting opportunity for engineers at all levels — whether you are early in your career or bring substantial field experience, you will be given the appropriate challenge and support to thrive.

You will take ownership of post-sales technical support across a portfolio of CNC machining equipment, working directly with end-user clients to ensure their machinery operates at peak performance.

Key Responsibilities

  • Deliver post-sales technical support, including installation, commissioning, testing, adjustment, troubleshooting, repair, and upgrading of CNC machining equipment and peripherals.
  • Plan and coordinate service activities — investigating and resolving customer-reported technical issues and proactively eliminating future operational difficulties.
  • Examine machinery, components, and work orders; liaise with equipment operators to diagnose problems and determine whether faults are mechanical or human in origin.
  • Analyse all available technical information to identify root causes and recommend or implement appropriate corrective actions.
  • Work both independently and collaboratively as part of a wider engineering team, effectively coordinating workloads and priorities.
  • Provide technical guidance to management and factory engineers on equipment defects, customer satisfaction issues, product performance, and product improvement suggestions.

Candidate Requirements

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Engineering Technology (or equivalent experience).
  • Minimum of 2 years' experience within a machine tool environment.
  • Working knowledge of Fanuc machines and CNC control systems.
  • Understanding of PLC systems and schematics.
  • Ability to operate a forklift truck and manual lifting equipment.
  • Proficient in Microsoft Office Suite.

Job Tags

Work at office

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