IT Help Desk Specialist Job at Revel Staffing, Birmingham, AL

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  • Revel Staffing
  • Birmingham, AL

Job Description

Healthcare IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.

Key Responsibilities:

  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).
  • Provide first-level support for common issues including: Password resets and account lockouts EMR/EHR and healthcare application access issues VPN, email, and basic connectivity problems Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.
  • Properly document all incidents, actions taken, and resolutions in the ticketing system.
  • Escalate complex issues to higher-level support or application teams as needed.
  • Deliver outstanding customer service to users of all technical skill levels and backgrounds.
  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
  • Support increased call volumes during peak periods and special projects.

Qualifications:

  • High school diploma or GED required; associate degree in IT or related field preferred.
  • MediClear Certification (or equivalent HIPAA certificate) required.
  • 1+ year of IT help desk, service desk, or technical support experience preferred.
  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).
  • Strong verbal and written communication skills with a clear, customer-first mindset.

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