Job Description

Public Relations Manager

Somerville, Massachusetts, United States

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear's best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place.

Public Relations Manager

Lead and execute strategic global PR campaigns that elevate SmartBear's brand, products, and executive thought leadership in developer, engineering, and business media.

Own media relations strategy and agency management to drive measurable coverage, share of voice, and market positioning.

Translate complex technical concepts into compelling narratives that position SmartBear as a leader in modern software quality and AI-powered development solutions.

About the Role

As a Public Relations Manager you will:

• Develop and execute comprehensive PR strategies supporting product launches, company milestones, executive visibility, and corporate announcements.
• Manage and optimize performance of external PR agencies, ensuring alignment to strategic goals, KPIs, and brand positioning.
• Build and maintain strong relationships with top-tier technology and influencers, developer, and business media; handle press inquiries and coordinate interviews with SmartBear spokespeople.
• Craft high-impact content including press releases, media pitches, thought leadership articles, award submissions, and customer success narratives.
• Act as strategic communications counsel to senior leadership, preparing executives for media engagements, speaking opportunities, and industry events.
• Monitor, analyze, and report on media coverage, campaign effectiveness, and industry trends to continuously refine messaging and positioning.

We Are Looking For You If You Have

• 5-7 years of experience in public relations or corporate communications within the technology sector, ideally in multi-product SaaS organizations.
• Proven success managing PR agencies and delivering measurable media results in competitive markets.
• Exceptional written and verbal communication skills with strong storytelling capabilities.
• Demonstrated ability to translate complex technical concepts into accessible, compelling narratives for diverse audiences.
• Established relationships with developer, engineering, and business media contacts.
• Strong project management skills with the ability to thrive in a fast-paced, high-growth environment.

Why You Should Join The SmartBear Crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

Estimated Base Salary Range

$108,700 - $125,000 USD

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