Job Description

Receptionist

Looking for your next big opportunity?

We're currently hiring for Moneypenny Receptionist roles a unique customer service position where you'll be the friendly, professional voice representing businesses across the country.

Whether you're looking for a fresh start, a career change, or your next step, we'd love to meet you. At Moneypenny, we believe great service starts with great people. If you enjoy helping others, communicating with people, and creating positive experiences, you could be a great fit. Schedule a meeting to chat with us!

Want to know more about the role? No receptionist experience? No problem. If you bring the right attitude, strong communication skills, and a willingness to learn, we'll teach you everything you need to succeed. We welcome people from all career backgrounds who are excited to deliver outstanding customer service.

In your role as a Moneypenny Receptionist, you'll get comprehensive paid training that will prepare you with the vital skills to be a key player in the Moneypenny team. You'll serve as a representative for Moneypenny to a wide array of our clients, leveraging your top-notch customer service skills and ability to build relationships that creates a positive experience for their callers.

Key responsibilities:

• Effectively handle incoming phone calls and relaying messages to clients and their customers, ensuring they never miss a call.
• Carefully entering the client's information into our system with accuracy.
• Awesome attitude toward delivering a remarkable customer experience.
• Proficient in data entry, detailed-oriented and open to working in a fast-paced environment.
• Knowledgeable in Microsoft Office Suite, including Outlook and Teams.
• Always delivering the best level of customer service to clients.

The person:

• Confidently and efficiently handle incoming calls, ensuring every caller feels heard, valued, and supported.
• Accurately capture and relay caller information, maintaining strong attention to detail and data integrity.
• Demonstrate a positive, can-do attitude with a genuine passion for helping others and creating outstanding service experiences.
• Comfortable working in a fast-paced, ever-changing environment, with the flexibility to adapt and stay organized under pressure.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to multitask and manage competing priorities effectively.
• Tech-savvy and comfortable navigating systems such as Microsoft Outlook, Teams, and other digital platforms.
• Physically able to sit at a desk for extended periods (up to two hours at a time) while wearing a headset and actively handling calls.
• Dependable and committed, with the flexibility to work weekends, holidays, and varying shifts as needed.
• Bilingual in Spanish is a plus, allowing you to support a wider range of clients and callers.

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