Job Description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

If you are interested in a career in the field of veterinary medicine or veterinary business operations, this is an excellent entry point into our industry! No prior veterinary experience required.

VCA All Pet Animal Hospital in Taylorsville, UT is seeking a full time Client Service Representative to join our 5-doctor GP practice who identify themselves as personable, highly professional animal and people lovers.

We believe in providing the best possible care to all our patients.

We are open weekdays M-F 8am - 7pm, Saturdays 8am - 2 pm and provide full general practice medical services.

The Client Service Representative (CSR) is the client's first point of contact with our hospital and is responsible for initiating hospital resources related to the needs of their pet, such as scheduling general practice appointments or discussing our hospital's emergency services.

As the face of our hospital, the Client Service Representative also sets the stage as we build and maintain each client's trust and confidence in our abilities, helping to develop the relationships we have with our clients, thereby enhancing their experience.

Some of the job functions include but are not limited to the following:

Demonstrated excellence in customer service - we're very serious about this!

Compassion for pets and people

Proven decision making skills to choose the most appropriate course of action

The ability to communicate and integrate new information into problem solving

Proficiency in Microsoft Office

The ability to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste

While this position does not have any clinical duties, the CSR will work hand-in-hand with our amazing Veterinary Specialists, Emergency Veterinarians, Veterinary Technicians, and support staff as well as Hospital and Regional Leadership.

The CSR is the pivot around which the hospital operates and is responsible for:

Client service functions, including greeting visitors, handling multiple telephone calls simultaneously

Scheduling and confirming appointments

Presenting and explaining fees

Processing payments

Managing electronic medical records and related correspondence

Ensuring that facility is neat and clean at all times- both inside and outside

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

Health & Wellness

• 401k retirement savings plan with company match

• Health/dental/vision insurance, infertility benefits, gender affirmation services

• Paid parental, vacation and sick leave

• Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)

We also offer a challenging, rewarding and fun work environment that is full of opportunity for personal and professional growth.

Seriously, if you love animals and people and can deliver an outstanding customer service experience with the rest our team, please come join us!

For more information about our hospital please visit us at:

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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