Job Description
Overview: We are seeking a highly motivated and customer-centric professional to join our team as a Customer Service Expert. In this role, you will be responsible for providing high-quality customer service and guidance to our agent customers, as they navigate doing business in new states.
Key Responsibilities: - Act as a primary point of contact for clients, providing transactional and workflow guidance, as well as systems access troubleshooting with technology team.
- Manage mixed media communication requests (customer service phoneline & web portal inquiries), providing timely customer service and resolution.
- Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs and
- Provide training and support to clients on our products, services, and technology
- Maintaining an in-depth understanding of the company's business model and being capable of responding to customer inquiries pertaining to it.
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
- Perform other duties as assigned by supervisor.
Qualifications and/or work Experience Requirements: - 3-5 years customer service experience
- 3-5 years in multi-state or national real estate processing environment.
- Excellent communication skills, both verbal and
- Ability to build strong relationships with clients and work collaboratively with internal
- Strong organizational skills and attention to
- Ability to prioritize and manage multiple tasks in a fast-paced
- Experience with Resware, a plus!
- Strong problem-solving
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Ardán offers some great perks: - Health, dental, and vision benefits
- Employer-paid disability and life insurance
- Flexible spending accounts
- 401K with company match
- Paid time off and company-paid holidays
- Wellness resources
NOTE: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Job Tags
Work experience placement, Flexible hours