Job Description

• Perform remote software and firmware deployments
• Configure and manage devices using RSS
• Execute remediation activities in compliance with FDA regulations
• Troubleshoot technical issues across applications and systems
• Work with Windows OS, Active Directory, and domain security
• Maintain accurate documentation and follow-up on remediation actions
• Deliver excellent customer service while working independently
• Manage multiple tasks effectively in a fast-paced environment

• 2-3 years of applied, hands-on technical experience (required)
• 3-5 years of service experience in troubleshooting and repair of electronic systems (preferred)
• Experience working in FDA-regulated environments (preferred)

• Remote software & firmware deployment
• Windows OS, Active Directory, domain security
• Troubleshooting and problem-solving skills
• Remote access tools
• Cloud computing, SQL (preferred)
• Windows / Unix / Linux environments
• Strong documentation and communication skills
• Ability to work independently during night shifts

• High School Diploma (minimum requirement)
• Computer Science, Technology, Healthcare-related education or equivalent work experience
• Proficiency in English (read, write, speak)
• Comfortable working 9:00 PM - 5:00 AM PST
• Ability to pass a 9-panel drug test
• Must be authorized to work in the USA
• Video or onsite interviews required

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